What shipping method do you use?
We ship via USPS (United States Postal Service) with tracking on every order. If your order is heavy based on the weight of the items it will be sent Priority mail through USPS depending on cost. We offer USPS standard shipping to the USA (3-7 business days). Please be aware that shipping times are estimated and not guaranteed. We do not refund or issue store credit for packages that may be delayed due to holidays, sales, weather or unforeseen issues that USPS is dealing with. Once USPS has your package we are unable to make any changes or speed it along if it is stuck in transit. You can track your order by visiting www.USPS.com.
How is my order processed?
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or holidays will be processed and shipped 1-2 business days following your order date. Most orders are processed within 24-48 hours after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email will come from Trending Sensation and contain a tracking number with more accurate times.
What will happen if my package is undeliverable to my address?
First, please check the status of the tracking number provided to you. If we get your package in the mail we will issue store credit for the items and deduct the initial cost of shipping. Please be sure to enter correct information when checking out to avoid delays and further costs of shipping.
If your package is returned to us due to an invalid address provided it means that the USPS system did not recognize your address or an incorrect address was provided by the costumer, there will be no refund provided when it is returned to us. We can issue store credit for the items and the costumer is able to use store credit at any time.
To start a return:
If you are unhappy with your purchase, please email us within 30 days after your products have been delivered and we will provide your with a return label. All merchandise returns must be unworn, unwashed, and still have the original tags attached. We are happy to issue you store credit for any future purchase.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear). Defective items must be reported within 5 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 3 days of receiving your package.
Please note that original shipping fees are non-refundable and return shipping costs are the cu